Note di Matteo

L'esperienza di Lettermint.co con OVHcloud:

Some incidents were acknowledged late. Some were never clearly acknowledged. Some only appeared on the status page after customers had already been impacted for hours (or even days!).

A few examples (these are the ones we shared with the OVH team):

• Feb 23, 2025: unable to create nodes for a full day (Keystone errors, 500s).
• Mar 26, 2025: node timeouts in GRA11, never properly acknowledged.
• Apr 8, 2025: BYOIP issue where Microsoft services were unreachable.
• Apr 11, 2025: major production incident, multiple nodes down. Support replied 11 days later.
• Apr–May 2025: recurring DNS issues (even domains like Stripe intermittently failed to resolve).
• Aug 27, 2025: unannounced cluster updates → replication issues → data corruption → restore from backup.
• Sep 2, 2025: ~2.5 hours downtime across the entire region due to Keystone (an OpenStack service they use).
• Sep 10, 2025: another outage (~30+ minutes).
• Oct 2025: CEPH/block storage instability and Kubernetes API issues.
• Nov 2025 onward (3-AZ Paris): Object Storage problems begin.
• Dec 2025 – Apr 2026: repeated S3 timeouts and 503s for months.
• Feb 5, 2026: OVHcloud restarted all nodes at once (PDB ignored).
• Mar 5, 2026: similar issue again.

Uno vorrebbe anche fidarsi di OVHcloud, il più longevo e promettente provider cloud europeo, ma ne combina una dopo l'altra. Oggi:

The incident was caused by our cloud infrastructure provider accidentally triggering simultaneous restart of all compute nodes in the EU-WEST-PAR region, rather than performing the intended rolling update.

In questo articolo di Hardware Upgrade qualche foto della loro visita nel datacenter OVHcloud di Parigi (il primo con 3 AZ).

Questione da tenere d'occhio: una sentenza in Canada chiede a OVHcloud di fornire dati sotto il controllo della parent company globale di OVH, con sede in Francia. Fornire quei dati sarebbe illegale per la legge francese, ma se OVH non si rende conforme alla sentenza starebbe violando la legge canadese. Dove è presente con un'entità locale indipendente per i servizi cloud.

La region OVHcloud di Milano con 3 AZ è live.